HOW IT WORKS
BUY & SELL WITH CONFIDENCE
Verify the authenticity of new & used luxury goods with our world-renowned brand experts. Upload images and receive a determination within 24 hours or less.
1. CREATE AN ACCOUNT
Download the Real Authentication mobile app or access our login portal from any web browser.
Click the START AUTHENTICATION button to begin an order. You will be prompted to enter some brief item information as well guided through uploading the specific image angles needed for your unique item based on category and brand.
1. UPLOAD YOUR PHOTOS
Authenticate & verify from anywhere! Here’s how it works:
Upload images prompted by our brand and category specific Image Guidelines, and receive a determination within 12 to 24 hours. We even offer an instant 1hr turnaround 10 am-8 pm PST.
2. PRODUCT IS VERIFIED
Two or more expert luxury authenticators typically review orders.
Accidentally purchase a counterfeit item? No problem. We can help you regain funds on claims with eBay, PayPal, and credit card companies.
Orders stay in your account for future reference, with the option to add upgrades like official documentation anytime.
3. GET CERTIFICATION
Authenticity Cards, Certificates, and Written Statements – We do it all. Upgrade your order from your Authentication History at any time to instantly receive official documentation when you need it.
HAVE A QUESTION ABOUT YOUR ORDER?
Communicate directly with our experts within the Message section of your order.
HOW TO VERIFY DOCUMENTATION
Open iPhone Camera or QR Scanner App
Scan QR Code
Click pop-up to be redirected to verification page
Verify image details match your item exactly
REAL AUTHENTICATION CERTIFICATION
When purchased, Real Authentication Certificates of Authenticity will auto-generate instantly once an order is approved as Authentic.
All documentation features an anti-tampering security QR code that when scanned, directs the user to a public view of all order images for the universally transparent ability to cross-check any item in real time. Please double check the scanned QR code’s url for misspellings to further help ensure the certificate has not been tampered with in any way.
The name on each certificate may also be customized to your preference at the time of submission.
ADDITIONAL SERVICE UPGRADES
OFFICIAL DOCUMENTATION
+$10
A Certificate of Authenticity for orders deemed Authentic (or Written Statements for orders deemed Counterfeit) is generated automatically once the order is complete.
Certificates of Authenticity feature the item title, client name, one main image of the item, a Real Authentication certificate number, and a scannable QR code for instant document verification. At the time of purchase, you may edit the client name within the order form to reflect that of your choosing. Once your order has been submitted and documentation is provided, document name edits can be made within your order’s detail page for an additional $2 fee. Documentation name may only be edited one time.
Written Statements feature the item title name, client name, all the images provided in the original order, a detailed description of the discrepancies found with the item to determine it Counterfeit, along with a scannable QR code for instant verification of the document. Our Written Statements serve as an expert opinion needed by PayPal, eBay and credit card companies to regain funds from a significantly not as described (SNAD) or fraudulent transaction.
1 HOUR TURNAROUND
+$30
Need an authentication on the spot? Receive a response within the hour with our 1 hour turnaround service. If we happen to miss you (don’t worry) you will be issued a full refund for the 1 hour service fee. 1 hour service is available between the hours of 10 AM - 8 PM PST.
LEARN MORE12 HOUR TURNAROUND
+$20
Want the same great service in half the time? Any order may be upgraded to 12 hour turnaround at any time.
FAIR MARKET VALUATION
+$20
Fair Market Valuations reflect overall current market value one could expect to receive when reselling the item themselves on the secondary market. The Fair Market Valuation price is provided in US Dollars and is based on the item’s style, color, material, age, condition, and market assessment as a whole. This service may be added to any order, at any time. The Fair Market Valuation will show within your order and you will receive notification once completed. This Add-On service may take longer than 24 hours to complete.
IDENTIFICATION
+$20
Identifications may be added to any order, at any time. Identification includes the official style name, material and size of the item. Once your order is complete, the title will be updated to reflect the correct Identification. This title will also show on any documentation purchased for the item. This Add-On service may take longer than 24 hours to complete.
AGE
+$10
Age can be added to any order, at any time. If the exact age can be specified for the item (month, year, etc) we will certainly provide it. If the exact age cannot be determined, an age or era range will be given (example: ‘Circa 1980s’). Once your order is complete, the Age will show within your order. This Add-On service may take a little longer than 24 hours to complete.
HERMÈS SERVICE FEE
+$10
All Hermès authentications are charged an additional service fee. Hermès is a brand that sits above the rest and requires a deeper knowledge and special attention to detail for a proper authentication.
MAILED AUTHENTICITY CARD
+$25
Authenticity Cards are a durable plastic card, about the size of a credit card that feature the order name, client name, one main image of the item, a Real Authentication certificate number and a scannable QR code for instant verification of the corresponding item. Mailed authenticity cards may be added to any order, at any time. At the time of purchase, we will request the mailing address and once shipped, a tracking number will be provided. International shipping fees may apply.
ADDITIONAL EXPERT AUTHENTICATION
+$10
Orders are typically reviewed by 2 or more expert authenticators, but sometimes an additional set of eyes brings the extra peace of mind needed when submitting items that are highly counterfeited or nuanced. Real Authentication now offers the ability to have your item reviewed by additional experts on the Real Authentication team to help ensure accuracy and bring additional confidence to the authenticity of any item.
DOCUMENT OF EXPERT OPINION
+$10
Auto Generated Downloadable Document of Expert Opinion / Written Statement for Jewelry & Watches.
EXPANDED EXPERT ANALYSIS
+$10
Want more detail around how our experts arrived at this determination? Upon purchase, our experts detailed authentication analysis can be found within order's Detail page, under the Services section.
PRINTABLE AUTHENTICITY CARD [DOWNLOAD ONLY - NO SHIPPING]
+$10
An auto-generated download of your Authenticity Card so you can print it from your device, using your own printer. Does not come with a physical product.
MAILED AUTHENTICITY CARD
+$25
Mailed physical official documentation card, the size of a credit card.
HOW TO VERIFY DOCUMENTATION
Open iPhone Camera or QR Scanner App
Scan QR Code
Click pop-up to be redirected to verification page
Verify image details match your item exactly
Download the REAL AUTHENTICATION App from the Apple App store today.
We offer quick and easy authentication services for luxury designer handbags, shoes, clothing, jewelry, watches and accessories before and after you purchase.
