Frequently asked questions

  • Lowe
  • Golden Goose
  • Yeezy 
  • Montclair

Reduced Services on These Brands/Items
(we don’t certify authentic but still offer customer protection to help buyers regain funds from purchasing a fraudulent items.) 

  • Cartier Love Collection 
  • Chanel Dad Sandals 

We guarantee 24 hour turnaround on all initial  authentications once sufficient images have been received. That is the determination if the item is real or fake, upgrades might take longer. 

12 hour expedited service is available for an additional $20 upgrade. Our 1 hour service is available when the authentication team is live, for an additional upgrade of $30 per item.

A purple bar will show at the top of our website indicating we are live and the 1 hour service is currently available. This upgrade can be added to any new or existing open order.

We do guarantee 24 hour turnaround time for all determinations, however, if the order does exceed over 24 hours this could be due to additional image requests or your item being under additional review.

Please keep in mind, the determination is if the item is real or fake, upgrades might take longer. 

Once the order has been reviewed and processed by two expert authenticators, as well as Smart Database Scan technology, a notification will be sent to the email address on file within your account.
We currently accept PayPal and all major credit / debit cards. All accounts default to the pay-as-you-go method, however bulk credits may be added at any time which will be deducted at the time of each order.
Simply click ‘Order Authentication’ to create an order. There you will find the option to upload specific images and submit the order.
Yes! We encourage shoppers to include the link to the item they are considering so our experts can pre-authenticate before you buy. If additional images are needed, we are happy to hold open your order until you receive the item in person, should you choose to purchase it or request the needed images from the seller.
Yes, we are recognized by PayPal, eBay and credit card companies as the expert documentation needed to regain funds from fraudulent sellers. We have great success with helping our clients regain funds!
Yes! If you require authentications for at least 10 items per week, you are welcome to apply for discounted bulk pricing.

If you choose to submit an order as a guest, you will receive all service communications via email. Through these emails, you will have the opportunity to create an account at a later date if you wish to do so.

If you don’t get confirmation of the order or results in 48 hours or less, you might have entered your email incorrectly. Please contact us asap on FB or IG with your order details (payment info, item) and your correct email. We will reset the email on the account. 

Quality control issues / Missing key identifiers / Image discrepancies / Not servicing this brand or style / Aftermarket repairs

If an order does not allow for a confident determination with proof of the determination internally, it may be refunded. We are always happy to provide a full refund rather than a determination without proof or certainty. Internal evidence and multiple checks behind each authentication enable us to stand behind each authentication and provide you with proof should you need it down the road. With this, our reputation provides trust within the community and gives clients full confidence in our determinations not only now but down the road as well.

To cancel an open and incomplete order, send our team a message requesting a refund within the message tab inside your order detail page. Please allow for 3-5 business days for funds to show back into your account.
Each authenticator on the Real Authentication team has held high-level positions at one or many top resale companies in the United States. We require both in-person as well as virtual experience which gives our team a competitive advantage. Over the past decade, our team has collectively reviewed well over 1 million luxury items including rare, unique and one of a kind pieces. Knowing just what details to look for while having studied and documented authentication trends over the years, we can assure you our team has taken all necessary steps to guarantee the item has been reviewed properly.
Real Authentication uses Smart Database Scan ™ Scan’s AI and Machine learning technology to analyze an array of factors within each order. This assists our team of experts with identifying authenticity and helps ensure accuracy to all of our clients.
We are partnered with many companies, both public and private, even including some top global brands.
By default, the name on your account will show on all documentation. Some clients who are selling the item prefer to change the name to that of their buyer. If you wish to change the name for an individual document, you may do so at the time of purchase. *Please note, it will not be possible to edit the name a second time once the document is purchased. Please contact customer service if you require an additional name change as we are more than happy to help.

This is a scannable QR code that can be used to instantly verify any documentation provided by Real Authentication. To verify, simply open your iPhone camera or QR scanner app and point it at the QR code. A clickable pop-up will appear in the top of your screen or you will be automatically redirected to our verification page. On this page, you will see the official order details from the original order completed by Real Authentication. If all information is identical to the item you are looking at, the item is verified! If any discrepancies exist (item, title, client name, order images, etc), the documentation is instantly void and we recommend avoiding the item entirely. If you have encountered any documents that have been altered, please contact customer service immediately and we will have the account flagged and documentation removed.

Real Authentication QR Code

We now offer Documentation of Expert Opinion for Jewelry and Watch authentication orders. Keep in mind these are not certifications of authenticity, but we still offer written documentation for anyone seeking to regain funds for accidentally purchasing a counterfeit item. 

Though we cannot speak for other authentication companies, the complexity required for the ability to authenticate an item is a skilled and unique task. Each authenticator on our team is trained extensively and combined as a team, we have accurately reviewed hundreds of thousands of rare, unique, one of a kind pieces. Our team takes all necessary steps to guarantee the item has been reviewed properly.

For those that gather the documentation, please log into your account and upload and discuss the documentation. 

We maintain a 99.9% accuracy rating across all categories, so though it is incredibly uncommon, if our team re-reviews an item and finds the original determination was incorrect, we will refund your order in full and provide your with complimentary documentation to either certify the item or assist you with regaining funds for the fraudulent purchase.

If you believe our determination is incorrect but after re-review we stand behind our original determination, you are more than welcome to provide us with proof of authentication from two other credible authentication services. Though we may not agree, per policy we will refund your order.

We offer an API connection that can be completely customized to fit your workflow and authentication needs. Items can be sent to us either before, during or after the item is listed on your website. Apply for a business account to begin the discussion around ensuring authenticity for your brand today!
Apply as a business within your account and we will begin the discussion around your business needs. We can seamlessly connect via API to offer our services to your clients at any point in your selling process.
Absolutely. We offer three different window decal options, business cards and promotional postcards to all our frequent clients. Please message us within your account to have some shipped to you directly.
The Real Authentication logo and name is Federally Registered by the UPTSO and trademarked accordingly. To use our logo please submit a request for approval before using any Real Authentication trademarks.

We do not currently have any authentication eCourses available, however, we have held Chanel and Hermes eCourses in the past. Stay tuned for updates!

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