Quality control issues / Missing key identifiers / Image discrepancies / Not servicing this brand or style / Aftermarket repairs
If an order does not allow for a confident determination with proof of the determination internally, it may be refunded. We are always happy to provide a full refund rather than a determination without proof or certainty. Internal evidence and multiple checks behind each authentication enable us to stand behind each authentication and provide you with proof should you need it down the road. With this, our reputation provides trust within the community and gives clients full confidence in our determinations not only now but down the road as well.
We maintain a 99.9% accuracy rating across all categories, so though it is incredibly uncommon, if our team re-reviews an item and finds the original determination was incorrect, we will refund your order in full and provide your with complimentary documentation to either certify the item or assist you with regaining funds for the fraudulent purchase.
If you believe our determination is incorrect but after re-review we stand behind our original determination, you are more than welcome to provide us with proof of authentication from two other credible authentication services. Though we may not agree, per policy we will refund your order.
We do not currently have any authentication eCourses available, however, we have held Chanel and Hermes eCourses in the past. Stay tuned for updates!