Reduced Services on These Brands/Items
(we don’t certify authentic but still offer customer protection to help buyers regain funds from purchasing a fraudulent items.)
We guarantee 24 hour turnaround on all initial authentications once sufficient images have been received. That is the determination if the item is real or fake, upgrades might take longer.
12 hour expedited service is available for an additional $20 upgrade. Our 1 hour service is available when the authentication team is live, for an additional upgrade of $30 per item.
We do guarantee 24 hour turnaround time for all determinations, however, if the order does exceed over 24 hours this could be due to additional image requests or your item being under additional review.
Please keep in mind, the determination is if the item is real or fake, upgrades might take longer.
If you choose to submit an order as a guest, you will receive all service communications via email. Through these emails, you will have the opportunity to create an account at a later date if you wish to do so.
If you don’t get confirmation of the order or results in 48 hours or less, you might have entered your email incorrectly. Please contact us asap on FB or IG with your order details (payment info, item) and your correct email. We will reset the email on the account.
Quality control issues / Missing key identifiers / Image discrepancies / Not servicing this brand or style / Aftermarket repairs
If an order does not allow for a confident determination with proof of the determination internally, it may be refunded. We are always happy to provide a full refund rather than a determination without proof or certainty. Internal evidence and multiple checks behind each authentication enable us to stand behind each authentication and provide you with proof should you need it down the road. With this, our reputation provides trust within the community and gives clients full confidence in our determinations not only now but down the road as well.
This is a scannable QR code that can be used to instantly verify any documentation provided by Real Authentication. To verify, simply open your iPhone camera or QR scanner app and point it at the QR code. A clickable pop-up will appear in the top of your screen or you will be automatically redirected to our verification page. On this page, you will see the official order details from the original order completed by Real Authentication. If all information is identical to the item you are looking at, the item is verified! If any discrepancies exist (item, title, client name, order images, etc), the documentation is instantly void and we recommend avoiding the item entirely. If you have encountered any documents that have been altered, please contact customer service immediately and we will have the account flagged and documentation removed.
We now offer Documentation of Expert Opinion for Jewelry and Watch authentication orders. Keep in mind these are not certifications of authenticity, but we still offer written documentation for anyone seeking to regain funds for accidentally purchasing a counterfeit item.
Though we cannot speak for other authentication companies, the complexity required for the ability to authenticate an item is a skilled and unique task. Each authenticator on our team is trained extensively and combined as a team, we have accurately reviewed hundreds of thousands of rare, unique, one of a kind pieces. Our team takes all necessary steps to guarantee the item has been reviewed properly.
We maintain a 99.9% accuracy rating across all categories, so though it is incredibly uncommon, if our team re-reviews an item and finds the original determination was incorrect, we will refund your order in full and provide your with complimentary documentation to either certify the item or assist you with regaining funds for the fraudulent purchase.
If you believe our determination is incorrect but after re-review we stand behind our original determination, you are more than welcome to provide us with proof of authentication from two other credible authentication services. Though we may not agree, per policy we will refund your order.
We do not currently have any authentication eCourses available, however, we have held Chanel and Hermes eCourses in the past. Stay tuned for updates!